Bank customers’ complaints rise 11% as CBN orders N19bn refunds

•Slams N1.69bn penalties on banks’ breaches By Babajide Komolafe Bank customers lodged 23,129 complaints against financial institutions in 2025, representing 11 per cent increase over the previous year, prompting the Central Bank of Nigeria, CBN, to order refunds totaling N1...

The Briefing Africa

July 30, 2026 · 05:50 · 5 min read

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Bank customers’ complaints rise 11% as CBN orders N19bn refunds

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Bank customers’ complaints rise 11% as CBN orders N19bn refunds